Bill of Rights

Statement of Rights

A person who receives home health care services has these rights:

1. The right to receive written information about rights before receiving services, including what to do if rights are violated.
2. The right to receive care and services according to a suitable and up-to-date plan, and subject to accepted health care, medical or nursing standards, to take an active part in developing, modifying, and evaluating the plan and services.
3. The right to be told before receiving services the type and disciplines of staff who will be providing the services, the frequency of the visits proposed to be furnished, other choices that are available for addressing home care needs, the potential consequences of refusing these services.
4. The right to be told in advance, of any recommended changes by the provider in the service plan and to take an active part in any decisions about changes to the service plan.
5. The right to refuse services or treatments.
6. The right to know before receiving services or during the initial visit, any limits to the services available from a home care provider.
7. The right to be told before services are initiated what the provider charges are for the services, and if known, to what extent payment may be expected from health insurance, public programs or other sources, and what charges the client may be responsible for paying.
8. The right to know that there may be other services available in the community, including other home care services and providers, and to know where to find information about these services.
9. The right to choose freely among available providers and to change providers after services have begun, within limits of health insurance, long-term care insurance, medical assistance, or other health programs.
10. The right to have personal, financial, and medical information kept private, and to be advised of the provider’s policies and procedures regarding disclosure of such information.
11. The right to access the client’s own records and written information from those records in accordance with section 144.291 to 144.298.
12. The right to be served by people who are properly trained and competent to perform their duties.
13. The right to be treated with courtesy and respect, and to have the client’s property treated with respect.
14. The right to be free from physical and verbal abuse, neglect, financial exploitation, and all forms of maltreatment covered under the Vulnerable Adults Act and the Maltreatment of Minors Act.
15. The right to reasonable, advance notice of changes in services or charges.
16. The right to know the provider’s reason for termination of services.
17. The right to reasonable, advance notice of changes in services or charges, including at least thirty (30) days’ advance notice of the termination of a service by a provider, except in cases where:
    1. the recipient of services engages in conduct that alters the conditions of employment as specified in the employment contract between the home care provider and the individual providing home care services, or creates an abusive or unsafe work environment for the individual providing home care services;
    2. an emergency for the informal caregiver or a significant change in the recipient’s condition has resulted in service needs that exceed the current service provider agreement and that cannot be safely met by the home care provider; or
    3. the provider has not received payment for services, for which at least ten (10) days’ advance notice of the termination of service shall be provided.
18. The right to a coordinated transfer when there will be a change in the provider of services.
19. The right to complain about services that are provided or fail to be provided, and the lack of courtesy or respect to the client or the client’s property.
20. The right to know how to contact an individual associated with the home care provider who is responsible for handling problems and to have the home care provider investigate and attempt to resolve the grievance or complaint.
21. The right to know the name and address of the state or county agency to contact for additional information or assistance.
22. The right to assert these rights personally, or have then asserted by the client’s representative or by anyone on behalf of the client, without retaliation.

As your home health care provider, we strive to provide quality services. We will not retaliate because of a complaint. If you need assistance or have questions or a complaint, please contact Idris Abdi, Administrator at:

Phone: 612-399-9987
[email protected]

If you have a complaint about the agency or person providing your home health care services, you may call, write, or visit the office of health facility complaints, Minnesota Department of Health. You may also contact the ombudsman for long-term care or the office of the ombudsman for mental health and developmental disabilities.

Office of Health Facility Complaints
651-201-4201
800-369-7994
Fax: 651-281-9796
Email: [email protected]

Mailing Address
Minnesota Department of Health
Office of Health Facility Complaints

Office of Ombudsman for Long-Term Care
651-431-2555
800-657-3591
Fax: 651-431-7452
Email: [email protected]

Mailing Address
Home Care Ombudsman
Ombudsman for Long-Term Care

Office of Ombudsman for Mental Health and Developmental Disabilities
651-757-1800
800-657-3506
Fax: 651-797-1950 or 651-296-1021
Email: [email protected]

Mailing Address
The Office of Ombudsman for Mental Health and Developmental Disabilities

Office of Health Facility Complaints Website: http://www.health.state.mn.usdivs/fpc/ohfcinfo/contohfc.htm
Office of Ombudsman for Long-Term Care Website: http://tinyurl.com/Ombudsman-LTC
Office of Ombudsman for Mental Health and Developmental Disabilities Website: http://mn.gov/omhdd